Karl Warren

Technical Program Manager – Price Realization

• Lead the Price Realization program — the top-priority Go-to-Market initiative, projected to drive $100M+ in incremental revenue — spanning sales opportunity tracking, quoting, order formation, price guidance, contract management, invoicing, commissions, and data warehousing.
• Uncovered and resolved a pre-existing scope overcommitment by adding test capacity, tightening dev-to-QA handoffs, and extending story development into the end-to-end test window; coordinated the Change Management team to maintain well-formed requirements and protect against further scope creep.
• Served as Scrum Master for the quoting team; tightened standards for story writing, grooming, estimation, and peer review.

Technical Program Manager

• Created the program management organization for the rewrite of Daikin Tools — a custom CPQ and HVAC engineering application supporting 2,300 sales reps and customer engineers and averaging $1.4B in annual sales over the prior three years.
• Introduced prompt-engineered ChatGPT workflows to draft program requirements and user stories for stakeholder review, accelerating cycles and improving quality.
• Stood up a multi-team SAFe Agile organization from a small maintenance team — 4 dev scrum teams plus dedicated DevOps, QA, UX Design, and Product Management — while migrating the Windows-based app to a responsive web app on Azure Kubernetes, Container Apps, and App Services; authored mid-program charter, requirements baseline, schedules, and status/risk tracking.

Technical Program Director

• Led a 32-person, 4-team program with a $2.5M budget, combining Program Manager and Scrum Master roles; turned around an under-performing program by establishing governance, launching 2 delivery workstreams, and building an Azure DevOps KPI and risk dashboard adopted for executive tracking.
• Implemented a SaaS enterprise loan origination platform, expanding business capacity and operational efficiency for commercial real estate lending; led technical design and authored user stories.

Program Manager

• Designed and implemented a release management process that coordinated change and installation plans across 26 interconnected systems, eliminating a chronic pattern of disorderly installations.
• Served as Scrum Master for 2 SAP Callidus CPQ SAFe teams modernizing pricing and order authorization; aligned 6 additional scrum teams to deliver larger cross-team features in a single Program Increment.

SAFe Release Train Engineer (RTE)

• Delivered an AI model framework that reduced enterprise AI model implementation time from 13 weeks to 4 weeks (~70% cycle-time reduction) for Consumer Banking.
• Coordinated 4 SAFe scrum teams as Release Train Engineer on the Consumer Banking Agile Release Train; designed KPI dashboards adopted enterprise-wide by RTEs and initiated two Agile maturity programs that improved delivery predictability and team engagement.

Technical Program Manager

• Led 7 Agile scrum teams (50+ staff) in rewriting product installation software to support Autodesk's new subscription delivery model, prioritizing user speed and simplicity.
• Coordinated cross-product testing across 11 product teams and rollout across 90 product teams.

Technical Program Manager

• Defined the ROI model and strategy for a unified aircraft maintenance platform serving 25,000+ users, securing executive program approval.
• Authored business case and modernization strategy for consolidating 8 legacy maintenance systems under a common UI, with shared UX across in-station and hangar operations.

Technical Program Manager

• Built and managed a resource-based eCommerce roadmap integrating planning, backlog grooming, and delivery across desktop, tablet, and mobile channels.
• Implemented the Accertify SaaS fraud management platform, automating analysis and incident tracking and doubling the capacity of the fraud management team.

eCommerce Program Manager

• Led EMV card migration with Citibank — 100 people across 5 teams — avoiding ~$50M in fraud charges; rebuilt customer credit card management web pages with Citibank back-end integration and championed mitigations for SSO development and testing risks across hybrid Agile/Waterfall teams.
• Drove a 140% boost in in-store eCommerce sales at point of sale as Scrum Master for a 50-person enterprise search team.

Technical Program Manager (Selected Engagements)

• PMO Manager for California ISO's $185M Market Redesign and Technology Upgrade (MRTU) program: 17 projects, 224 staff, 4 vendors.
• Project Manager for BestBuy.com infrastructure, search, and tools rollout (45 staff, $2.5M budget).